Welcome to Grafeq Studio! These terms of use (“Agreement”) govern your access to and use of our website www.grafeqstudio.com and services [Logo Design | Graphic Design | Web Design & Development | Digital Marketing | SEO]. By accessing or using our website, you agree to these terms and confirm that you are at least 18 years of age.

Grafeq Studio (“we,” “us,” or “our”) is a registered entity under Grafeq Studio Pvt. Ltd. This Agreement sets out the terms under which customers, designers, and any users (“you”) can use our platform and services.

By registering for or using our Services, you agree to comply with all the provisions outlined in this Agreement. If you disagree with any part of these terms, you may not access or use the Services.

1. Service

1.1 General
Grafeq Studio provides an online platform that facilitates connections between customers seeking design services (“Customers”) and skilled professionals offering design solutions (“Designers”). This includes, but is not limited to, collaboration on projects, template customizations, and other design-related services.

“User” refers to any individual or entity utilizing the platform, whether as a Designer or Customer. “Final Design” refers to the winning design concept, purchased design template (and any modifications thereof), or any design delivered as part of the agreed service. “Transaction” refers to the completed purchase or sale of a design.

“Intellectual Property Rights” or “IPR” encompasses all rights related to trademarks, copyrights, patents, trade secrets, mask work rights, and other intellectual property protections as recognized under applicable laws.

1.2 Role of the Platform
Grafeq Studio acts as an intermediary to support and streamline the interaction between Customers and Designers. We do not assume ownership or liability for the content, designs, or other materials exchanged between Users, except as explicitly stated in our policies.

1.2 Design Projects

(a) Customers can initiate a design project (“Design Project”) by submitting a detailed design brief (“Design Brief”), making the required initial payment (“Customer Payment”), and following the specified process on the platform. The Design Brief must clearly outline all project requirements, ensuring Designers understand the criteria for evaluating their submitted concepts (“Design Concepts”). Designers assigned to a Design Project (at the sole discretion of Grafeq Studio) must submit Design Concepts in the prescribed format and adhere to the requirements outlined in the Design Brief.

(b) For all Design Projects, Customers are required to select one winning Design Concept by the specified deadline. If no winner is chosen during the submission or selection phase, Grafeq Studio reserves the right to retain the initial Customer Payment, and Customers will not be eligible for refunds or the use of submitted Design Concepts.

(c) Each Design Project will proceed according to the following timeline:
(i) A 10-day Design Submission Round followed by a 5-day Design Selection Round.
(ii) If the project is not completed within 15 days, it will automatically be placed on hold, requiring the Customer to contact Grafeq Studio Support for reactivation. Each reactivation request will extend the project by an additional 3 days.
(iii) If a project remains incomplete for 45 days, reactivation will require the Customer to clear all pending payments for that project.
(iv) If the project is not completed within 60 days, it will be permanently closed, and Grafeq Studio will retain all initial payments made for the project.

(d) To avoid any confusion, Customers are granted no rights to use any submitted Design Concepts except for the final, winning design (“Sold Design”). Customers may not:
(i) Launch a Design Project while simultaneously commissioning the same design through a different service.
(ii) Request or encourage Designers to submit Design Concepts outside of the platform.
(iii) Manipulate the selection process, such as awarding the project to an account held by the Customer or to another party for the purpose of avoiding platform fees.
(iv) Cancel a Design Project to engage directly with a Designer found through the platform, bypassing Grafeq Studio’s fees or policies.

(e) Customers and Designers are expected to conduct transactions on a professional and transparent basis. In certain jurisdictions, Customers may have statutory rights, such as the right to request revisions, refunds, or damages if the delivered Design Concepts are defective. These mandatory rights (“Mandatory Statutory Rights”) remain unaffected by this Agreement.

2. Payment Terms

The following terms apply to Customers who purchase a Sold Design and Designers who sell a Sold Design through the platform:

2.1 Payment and Delivery

(a) Advance Payment:

Customers must pay a 50% advance payment (plus applicable taxes, such as 18% GST) to initiate any Design Project for packages listed/offered on www.grafeqstudio.com.

For specific services such as Logo Design Packages, customers are required to pay 100% of the package fee upfront along with 18% GST to start and process the project.

(b) Payment for Final Selection:

For [Logo Design | Graphic Design | Web Design & Development | Digital Marketing | SEO] Packages, customers must complete the remaining payment at the time of selecting the final [Logo Design | Graphic Design | Web Design & Development | Digital Marketing | SEO]. Any additional services included in the package will only be delivered after full payment has been made.

(c) Final Deliverables:

For all other packages, after selecting the final design, the customer must clear any outstanding dues. Upon receipt of full payment:

Designers will upload the required files in the format specified by Grafeq Studio.

Complimentary services included in the package will not be revised, altered, or delivered until the final payment is made.

(d) Additional Payment Terms:

Prices for all packages and services are listed on www.grafeqstudio.com and are exclusive of taxes. Customers are required to pay 18% GST in addition to the package cost.

For GST invoicing, customers must ensure that billing details, including the company name and GST number, are correct when making the initial payment. Grafeq Studio will not be responsible for changes or corrections to invoices once they are issued, nor for unsuccessful GST claims due to incorrect or missing billing details.

2.2 Refunds

(a) Non-Refundable Payments:

All payments made to Grafeq Studio are strictly non-refundable. We are committed to delivering quality services and ensuring customer satisfaction. However, the following cases may warrant refunds:

1. If the delivered design is deemed defective.

2. If a refund is required by law or determined necessary by Grafeq Studio.

3. If a refund is issued to prevent a dispute or additional costs.

4. If the project/order is found to be fraudulent.

(b) Defective Designs:

A design will be considered defective if:

1. Both the Customer and Designer agree it is defective and inform Grafeq Studio.

2. The design is subject to legitimate claims of intellectual property infringement.

In the event of a refund for a defective design, the Designer will be required to reimburse the total project cost to Grafeq Studio. Failure to comply may result in legal action.

(c) Special Refund Cases:
Payments for Brand Name Suggestion Packages and related bundles are non-refundable under any circumstances. Payments for one package cannot be transferred or credited toward another package or user account.

2.3 General Payment Terms

(a) Currency:
All payments will be processed in the local currency based on the location of the platform.

(b) Taxes:
Customers are responsible for the collection and payment of all applicable taxes (e.g., GST, VAT, or sales taxes) related to their purchase. Grafeq Studio is not responsible for collecting or remitting these taxes on your behalf.

(c) Additional Costs:
Any add-ons or additional services selected during the project will be invoiced separately and are subject to the same payment and tax terms outlined above.

3. Design Transfer Agreement and Brand Name Agreement

The Design Transfer Agreement, available at www.grafeqstudio.com, and the Brand Name Agreement, available at www.grafeqstudio.com, outline the legally binding terms between the Designer and the Customer for the transfer of ownership of a Sold Design as part of a Design Project. These agreements also govern the transfer of rights and responsibilities for any Brand Name provided by Grafeq Studio to the Customer.

4. Important Disclaimers

4.1 Disclaimer

We provide all services, including Design Projects, products, and other offerings, on an “AS IS” basis and make no warranties regarding their quality, suitability, or outcomes. Designers and Customers engage in transactions at their own risk, and it is their responsibility to perform due diligence before proceeding. Any interactions between Users (Designers, Customers, or others) are solely between the involved parties. Grafeq Studio is not liable for any loss or damage arising from such interactions, except where directly caused by our actions or services.

If any dispute arises between Users, we are not obligated to mediate or intervene. However, we will make commercially reasonable efforts to deliver the agreed-upon services as outlined in this Agreement.

By using our Site or Services, you release and discharge Grafeq Studio (and its officers, employees, agents, successors, and assigns) from all claims, disputes, demands, or liabilities that may arise directly or indirectly from your use of the platform or interactions with other Users, including Designers, Customers, or third-party platforms (excluding issues directly caused by our actions or services).

Grafeq Studio does not guarantee uninterrupted or error-free functionality of the services provided. The responsibility for evaluating service quality and performance lies entirely with the Customer. Under no circumstances will Grafeq Studio be held liable for any damages, including lost profits, savings, or incidental, consequential, or special damages arising from the use, reproduction, or appearance of designs or materials, even if we have been advised of the potential for such damages.

4.2 Telephonic and Communication Support

Telephonic support is not available for international calls. However, Users outside India can contact us via WhatsApp at +91 81607 46483 during working hours (IST 11:30 AM to 7:30 PM). By engaging with our services or using our website, Users consent to the recording of telephonic conversations with our representatives for quality assurance, training, and record-keeping purposes to ensure the best possible service experience.

Domain Registration and Brand Name Terms

4.1 Domain Registration
If a client requests a domain other than the ‘.com’ domain included in the package, such as .in, .net, .co.in, etc., Grafeq Studio will not be responsible for registering these domains. The client will need to handle the registration directly with their chosen domain provider.

4.2 Brand Name Registration
The process of registering or trademarking the finalized brand name is not included in the Brand Name Package, which can be found at www.grafeqstudio.com.

4.3 Variations and Complimentary Suggestions
Any complementary or secondary brand name suggestions, including variations of the selected name, are not included in the ‘Brand Name with .com Domain’ package. If the client requests a variation of the suggested name, the domain registration for that variation will not be included.

4.4 Domain Transfer Process
For the ‘Brand Name with .com Domain’ package, Grafeq Studio will pre-register the ‘.com’ domain for the selected name and hold it until the client finalizes the choice. Once the name is confirmed, Grafeq Studio will create an account for the client with the domain provider to transfer ownership of the domain directly. The client is expected to reset the password of the account once the transfer is complete.

4.5 Refunds and Domain Reservation
In cases where the client does not finalize a brand name, any payments made are non-refundable, and the ‘.com’ domain for all proposed brand names will remain reserved by Grafeq Studio.

4.6 Availability of .com Domains
Due to the high demand in the digital space, short ‘.com’ domains (6 characters or fewer) are often already registered or parked by third parties. Therefore, the ‘Brand Name with .com Domain’ package is applicable only for brand names with 7 or more characters that are available for registration under the ‘.com’ domain.

5. User Content

5.1 Your User Content

“User Content” refers to any and all information, designs, or materials that a User uploads, shares, or uses through the Site or Services. This includes Design Projects, Design Submissions, feedback, reviews, and testimonials (“Reviews”). Users are solely responsible for their User Content and any consequences that arise from its use. This includes the accuracy, reliability, and completeness of the content, as well as any personal or third-party information disclosed within it.

By submitting User Content, you warrant that it complies with the Acceptable Use Policy (as defined below) and does not infringe on the rights of any third party. You may not state or imply that your User Content is sponsored, endorsed, or approved by Grafeq Studio. As the sole owner of your User Content, you bear all liabilities for any violations, including non-compliance with the Acceptable Use Policy.

Grafeq Studio is not obligated to remove User Content, such as Design Projects, Design Submissions, or Reviews, unless required by law. Additionally, Grafeq Studio does not guarantee the backup or storage of User Content and reserves the right to delete such content at any time without prior notice. Users are solely responsible for maintaining backups of their User Content if needed.

5.2 Feedback / Review

If you provide any feedback, suggestions, or reviews regarding the Site or Services (“Feedback”), you agree to assign all rights in such Feedback to Grafeq Studio and grant Grafeq Studio the right to use this Feedback in any way it deems appropriate. You acknowledge that any Feedback provided will be treated as non-confidential and non-proprietary.

By submitting Feedback, you agree not to share any information or ideas that you consider confidential or proprietary. Grafeq Studio reserves the right to use, modify, or implement your Feedback without any obligation to compensate you or acknowledge your contribution.

5.3 Ownership

Each User retains ownership of their respective User Content. However, except for your User Content, you acknowledge that all intellectual property rights (“IPR”) related to the Site and Services are owned by Grafeq Studio or its licensors. Using the Site and Services does not grant you or any third party any ownership, rights, title, or interest in such IPR.

Grafeq Studio and its licensors reserve all rights not expressly granted under this Agreement. Any unauthorized use of the Site or Services may result in the termination of your access and further legal action if necessary.

6. Acceptable Use Policy

6.1 Privacy

You agree to use the personal information of other users (including Designers or Customers) only for purposes directly related to interactions within the scope of the Services. Any use of such information for unrelated purposes, including but not limited to marketing, is strictly prohibited.

You represent and warrant that you will comply with all applicable privacy and data protection laws regarding the collection, storage, use, and transfer of personal information obtained through the Site or Services. It is your responsibility to ensure that any handling of such information adheres to relevant legal and regulatory standards.

7. Use Restrictions

You agree not to use the Site or Services for the following purposes:

(a) Uploading, transmitting, or distributing any malicious software, including viruses, worms, or other programs intended to harm or alter computer systems or data.

(b) Sending unsolicited or unauthorized messages, such as advertising, spam, junk mail, chain letters, or pyramid schemes. This also includes offering or using the Site and/or Services for purposes such as third-party outsourcing, membership or subscription-based services, time-sharing, or as part of a hosted or database service that allows third parties to access, download, or extract standalone files or shared content.

(c) Collecting, harvesting, or assembling personal data or information about other users, including email addresses, without their explicit consent.

(d) Disrupting or interfering with servers, networks, or the infrastructure of the Site or Services, or violating any related policies, procedures, or regulations.

(e) Attempting unauthorized access to the Site, Services, or related networks and systems, including through hacking, password mining, or other means.

(f) Harassing or interfering with another user’s experience or enjoyment of the Site or Services.

(g) Using automated scripts, bots, or software to create multiple accounts, perform automated searches or queries, or extract or scrape data from the Site or Services.

(h) Impersonating any individual or entity or misrepresenting your identity, affiliation, or connection to others.

(i) Framing, mirroring, or otherwise replicating the Site or attempting to manipulate its underlying systems.

8. Copyright/Trademark Information

Copyright © [2025], Grafeq Studio. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are the property of Grafeq Studio or other third parties. You may not use these Marks without prior written consent from Grafeq Studio or the respective third-party owner of the Marks.

9. Contact Information

For inquiries, please reach out to us at:
info@grafeqstudio.com
Mo: +91 81607 46483